Customer Relationship Services

As a seasoned Customer Services partner in the Finance / Insurance industry, Shriram Customer Relationship Services - Call center enable you to minimize costs and maintain regulatory compliance while delivering the sophisticated support that your customers demand.

SVS comes to you with the most competitive call center services. Be it outbound, inbound or web-enabled services, we have acquired unprecedented skills in all facets of Customer Relationship Services. .

At Shriram, our call center agents are focused on enhancing customer satisfaction and building brand favorability. By turning your basic customer interactions into valuable lifetime relationships, Shriram helps you create Customers for Life.

Why Shriram Call Centers:

  • Grab the market potential and spread out your customer base with our Lead Generation & Call Center Telemarketing.
  • Tap the potential clients showing interest in your business through our Inbound process request Services.
  • Increase your bottom line using our Cross-Selling and Up-Selling techniques.
  • Win back your leaving customers using our Customer Retention Services.
  • Experience the best of call centre in India at the affordable rates.

Our Services:

  • 24-hour Inbound Customer Care
  • Inbound/Outbound Customer Care
  • New Customer Services – Program Enrollment & Welcome Calls
  • Customer Satisfaction Surveys
  • Policy Underwriting
  • Cross-Selling Services & Quote Requests
  • Renewal Reminders / Customer Retention Program
  • Insurance Process Payments
  • Coverage Authorizations
  • Credit Protection Programs
  • Claims Processing, Servicing, Status & Verification
  • Appointment Setting for field agents
  • Collection Calls
  • Sales calls : B2C & B2B
  • Inbound Customer Care of Policy Sales
  • Outbound Marketing & Win/Back Program
  • Back-Office Support
  • Personalized Letter Fulfillment
  • Email/Chat Support
  • IVR (Integrated Voice Response)
  • CRM (Customer Relationship Management)
  • Multi-lingual Support – 12 Regional languages
Business Enquiry Form